IT Service Desk Agent

The job

At Manuchar we like to MoveIT! From 2022 and onwards, we want to go to the next level in unlocking the value of our data and will be replacing our core systems and removing future barriers. Do you want to be a crucial part of our journey towards that goal?

As Service Agent you represent the IT-department towards our employees by providing user support and troubleshooting ICT issues and problems. Your primary objective is to enable users to maximize their productivity through efficient use of ICT equipment or software applications. You do this both locally and remotely across dozens of Manuchar offices worldwide. You are part of the Asian support team of 2 Service Agents. You can always relay on the HQ ServiceDesk team witch is divided into multiple levels of expertise, meaning that you might be distributing certain tickets to another colleague in another expert level. 

Your main responsibilities are:

• supporting end users and act as an escalation point for other service agents around the world 
• maintaining the life cycle of end user devices and creating user accounts
• handling incidents, requests and problems on client, server and network infrastructure & (inhouse developed) software
• updating the worklog of the tickets 
• preparing and maintaining (end user) documentation
• added Asset tracking and management

Your profile

• You have a Bachelor’s or Master’s degree or are equal by experience.
• You have relevant experience as a Service Agent (around 5 years of experience in providing support) providing Level 1.5 to 2 support. 

• You have intermediate to advance knowledge and experience  of:
  • Windows 10 & 11 and Mac (in enterprises)
  • O365 (usage and admin)
    • Teams (including telephony), Sharepoint, Outlook/exchange, Word, Excel, OneDrive, etc 
  • Automatization via Autopilot and Intune
  • Managing accounts in active directory and Azure Active Directory
  • Ticket handling in servicedesk tooling
• You possess tintermediate knowledge and experience  with: 
  • Windows servers (AD, DNS, DHCP,GPO,..), SQL, Azure,
  • VMWare & Scripting 
  • Cisco, Palo Alto, Unify, Meraki,... 
• Knowledge of the ITIL methodology is a big plus. 
• You have strong communication skills   and able to build good internal and external relationships.
• You feel comfortable working in a fast-paced environment and are able to set priorities. 
• You are hands-on, eager to learn and have a positive attitude.
• You are punctual and can work in a structured way. 
• You do not have a 9-to-5 mentality. 
• You are fluent in English, any other language is a plus. 

A multinational of Belgian origin

Manuchar, headquartered in Antwerp, Belgium is a leading distributor of chemicals in emerging markets. We complement our Chemical Distribution business with International Trade Services in steel, polymers and several other raw materials.

In 2021 we handled 4.6 million metric tons of goods, generating 2.5 billion USD in sales. Our local operations are in over 35 countries and 170 locations. Manuchar employs 2,200 professionals worldwide.

Manuchar offers you

• a job full of variety with long-term perspectives in an international environment
• cooperation with motivated & skilled colleagues in an open company culture
• an attractive remuneration package including fringe benefits
• a nice workspace where you can fully develop your talents

Interested?

If you want to take up the challenge and join an international fast-growing team of dynamic colleagues, please send your application letter and detailed CV to ph.hrad@manuchar.com.

At Manuchar "We keep your production running. Anytime. Anywhere.”