Sales Support Administrator

At Manuchar, the Commercial team is focused on what people need and how to provide it. For an energetic person who wants to begin a career in the exciting world of Sales, this is the best place to dive in. We’re searching for a qualified and resourceful Sales Support to assist our Commercial department in ensuring smooth and efficient business operations.

The Job

Sales Support

• Searching for and requesting prices/tenders/ sales offers and finding the right combination of price and requested quality by the customer.
• Following up of prices of the products/ raw materials for dynamics that drive the process.
• Manage quotation process towards a customer from beginning till end.
• Evaluation of incoming quotations/offers for products.
• Discussing prices and payment conditions with the responsible sales representative.
• Preparing the respective offer towards the customer.
• Following up on offers made.

Commercial and Quality Issues

• Follow up on the payments of the respective sales.
• Receive and handle complaints/NCRs from customers and direct to quality department.
• Monitoring of loading and unloading operations to prevent damaged deliveries.
• Monitoring and follow up of operational delivery to customer.
• Timely planning and arranging shipment of cargo to maintain the necessary stock levels per customer requirements.

Administration

• Follow up on pre-payments with finance also ensuring that all funds are received prior to deliveries and invoiced accordingly, and proper Internal process has been followed between warehousing/Transport staff and finance department.
• Ensure that all purchase orders are received from clients prior to dispatching, checking all conditions are satisfying.
• Accurate processing of sales orders and quotes to customers.
• Follow up on all stock levels of relevant products and monitoring of incoming shipments to fulfil customer requirements as per sales forecast.
• Accurate invoicing of orders within 24 hours, posting of invoice groups on the ERP system and emailing invoices to customers in a timely manner to meet Finance procedures.
• Avoid any order processing mistakes in terms of product grade, weighbridge quantity, batch numbers as per FIFO rules, pricing, delivery date, etc.

Customer Liaison

• Updating customers and commercial staff on order status by means of daily communication via email.
• Daily liaising and coordination between the different departments to manage the distribution and order delivery process.
• Managing customer relations by being the single point of contact for client, updating them on their order status.
• Ensuring that all customers receive excellent service at all time.
• Dispatching of samples to customers along with all relevant documents required.
• Ensuring a 100% monthly call rate to all customers on your internal sales portfolio whether existing or new customers.
• Maintain and increase where possible the existing customer portfolio overall monthly purchase values.
• Achieve the relevant sales budget and GP target stipulated by Management through telesales or customer visits development when necessary.

Debtor Payments

• Follow up on all outstanding debt in line with your region / customer portfolio, including that of the Sales Representative.
• Ensure that average debtor payments for your customers are cleared within 35 days from date of statement.
• Call on clients and follow up to discuss and resolve debt payments.
• Ensure that outstanding debts are tracked and recorded.

Reporting

• Controlling of all expired and damaged stock pertaining to responsible product groups and working with the inventory controller on how to manage the stock depletion.
• Provide reports on debtor payments to Business Development Manager on a weekly basis.
• Weekly reports to be sent to the Commercial Manager by close of business every Thursday with updates on the customer calls / research conducted throughout the week and any customer visits.

Your Profile

• Matric
• At least 2-3 years experience in sales, sales support and/or sales administration
• Excellent interpersonal and communication skills
• Strong mathematical and analytical skills
• Excellent administration skills
• Excellent telephone and email etiquette
• Strong relationship management capability
• Intermediate knowledge of excel

Manuchar Offers

• Fringe benefits include Medical Aid, Gap Cover and Provident Fund.
• A vibrant, high-energy environment, where taking ownership with a proactive, hands-on attitude is encouraged.