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Quality

Quality

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The Manuchar organization is committed to providing a healthy and safe working environment that ensures our employees, stakeholders, local communities and the environment are not adversely affected by our operational activities. The quality management approach defines policies, standardizes our approach and aligns our activities to create operational excellence in order to achieve the organizational goals and provide customer satisfaction.

QUALITY ASSURANCE Standardizing Processes

The quality management approach is focused on establishing operational excellence throughout our organization by the application of Policies, Standard Operating Procedures, and the use of guides, audits and benchmarking in order to generate efficient and qualitative operational practices.

Standards of Operation

We continue to gain recognition of our approach via the achievement of certifications with Quality management systems such as ISO 9001. Affiliates with ISO 9001-2015 Certification include Vietnam, Brazil, Nigeria, Mexico, Colombia, UAE, Kenya, Chile and Ecuador. Our Standard Operating Procedures (SOP) define governance and provide guidance and standardization for our operations.

Click here for our Quality Policy

Continuous Improvement

Manuchar places the highest priority on ensuring the health and safety of its employees and stakeholders. Our Global Quality department acts in close cooperation with our local teams to maintain and improve our Health & Safety practices. We ensure continuous improvement by recording any non-conforming situations and reviewing the solutions and preventative actions.

Click here for our Health & Safety Policy

QUALITY BEST PRACTICE Operational Excellence

With our wide scope of local and global activities, we promote lessons learned, share best practices and implement our global standards of operation in order to maintain a leading-edge approach.

Risk Management

Manuchar provides world’s best practice Safety Data Sheets for all its materials aligned to the country of use and in local language to maximize communications of potential hazards. This includes a 24/7 global emergency response hotline to assist in case of incidents involving hazardous chemicals. Our SDS’ can be requested at msds.info@manuchar.com. Warehouse locations are maintained and operated in accordance to the 5S Lean principles and our global Standards of Operation. We conduct internal 5S audits and require a minimum standard of performance. Warehouse visits from the Quality department form part of our risk assessment approach.

Best Practices

At Manuchar we believe in a proactive and entrepreneurial approach, so the Global Quality department works in close cooperation with the local affiliates to improve our operations. Best practices are shared worldwide with our teams to upgrade and align our businesses, as well as to achieve the highest standards of quality and delivery performance worldwide. Our warehouses are also subject to regular external audits from certification groups, clients, market segment groups. We aim to ensure our customers recognize Manuchar as an industry leader in compliance and logistic services.

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QUALITY PERFORMANCE Delivering on our Promises

Manuchar facilities aim to achieve customer satisfaction and compliance to the handling, storage and transportation requirements of our customers.

Interaction

We work in close relationship with our clients and manufacturers to ensure we act in collaboration in order to achieve mutual goals. Manuchar is striving for service excellence so one of the key aspects we are looking after is compliance to specific customer requirements, including handling specification agreements and organizing Just In Time deliveries.

Flexibility & Expertise

Manuchar is flexible in the application of its expertise and so can adapt its approach for a variety of products including chemicals, fertilizers, grain, food/feed products and specialty materials like paper or steel. We aim to achieve customer satisfaction by working towards a very reliable On Time In Full delivery performance.

QUALITY RESPONSIBILITY Commitment & Respect

The Manuchar organization has committed to ensuring that we protect our employees, the environment, our stakeholders and local communities. Our Code of Conduct (EN, ES, FR, NL) and Our Values statement establish standards that govern the way Manuchar employees conduct business on a daily basis.

ISSUES OR CONCERNS

In case of any issues or concerns about Manuchar or our employees’ behavior, please contact our head office or local teams and ask for the Responsibility Manager.

Please click here for all company contact details.

Training & Compliance

We educate and train our employees to maintain a safe and healthy working environment, to understand the risks of our operational activities and to ensure a respectful workplace free of discrimination and prejudice. Manuchar maintains compliance and memberships to sustainability organizations such as SEDEX®, CDP®, Ecovadis® and specific market segments used by the glass, paper, fertilizer and textile industries.

Environment

Manuchar is committed to protecting nature and the environment. We understand our responsibilities and we engage ourselves to identify and mitigate our environmental risks. We measure our carbon footprint by keeping track of our electricity, fuel and water usage, as well as our waste processes with the aim to reduce our impact in alignment with local regulations. Projects to limit our impact on the environment involve recycling, reusing and regulated waste disposal.

Please click here for our Environmental Policy

Engagement

A​t Manuchar we care about the communities where we operate. Our employees commit their time to charity and community projects, raising funds and participating in local events. Our teams are engaged and encouraged to limit the impact of our daily operational activities on the local communities. Manuchar engages with its suppliers to provide materials that are compliant to the legal and ethical policies of our clients and local regulators.

To keep factories running at all times, we have located our warehouses close to our clients; providing more than 380,000m2 accumulated warehouse space.

  • Presence

    To keep factories running at all times, we have located our warehouses close to our clients; providing more than 380,000m2 accumulated warehouse space.

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  • News

    We opened a new affiliate in Pakistan, once more underlining our mission to be your preferred partner in emerging markets

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  • Numbers

    Every day we have more than 600,000 metric tonnes of chemicals on the way to our clients.

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