Service Agent

posted on: 09/06/2021 -

The Job

As a Service Agent, you will manage a variety of tasks within the enthusiastic operations team and you will be responsible for the first and second line support to the employees of our headquarters and the second line support of our international sites.

You will work together with our local IT engineers and partners in more than 40 countries.

You can grow into a management function.

More specifically, you will execute following tasks:

  • You handle incoming calls and e-mails to the helpdesk from our employees with their day-to-day technical ICT problems.
  • You are responsible for the registration, solution and handling of the reported system and application incidents and change requests in our ticketing system.
  • You escalate and communicate with our 3rd line system engineers to solve complex problems.
  • You work closely together with local engineers worldwide.
  • Together with your colleagues, you offer proposals to continuously improve our service.
  • You report to your manager on SLA key performance indicators.
  • You make sure that, together with your colleagues, a permanent service is guaranteed during extended business hours.
  • You analyse problems and executes minor changes to our systems to solve these problems.
  • You participate actively in several infrastructure and application projects, like
    • ITIL process improvements….

Your profile

  • You obtained a Master or Bachelor degree in ICT.
  • You gained at least 1 year of experience in a MAC OSX or Linux environment.
  • You are familiar with the Microsoft Productivity Suite, Exchange and/or SharePoint and Office 2013/2016.
  • You have an excellent knowledge of Dutch and English; a good knowledge of Spanish is a plus.
  • Good understanding of networking and security environments (Cabling, LAN, WLAN, Firewalling).
  • You are social and communicative but you are also able to listen, be patient when needed and you enjoy giving support and a qualitative service to colleagues; sharing your knowledge gives you fulfilment.
  • You are highly motivated to learn new technologies and to keep your knowledge up to date.
  • Your features are your passion, your sense for taking responsibility and initiative. During busy periods you can stay calm and you keep a clear overview. You also have strong analytical skills.
  • You are flexible and collegial towards your work environment and colleagues.
  • You have the potential of managing people or projects.

A multinational of Belgian origin

Manuchar is a leading distributor of chemicals across emerging markets and actively trades several other commodities.

Our end-to-end chemical distribution business serves various industries, including home care, personal care, food & feed, agriculture, mining, oil & gas, glass, textiles, paper, and water treatment. Our international trade activities cover steel, plastics, cement, wood, paper, spare parts and pharmaceuticals.

We operate in more than 35 emerging markets with our own local logistics assets and people providing storage, value-added logistics and just-in-time (JIT) deliveries in over 170 locations.

Our entrepreneurial spirit, operational excellence and unmatched reliability have grown Manuchar’s annual revenues to over 1.5 billion USD.

The ingredients of our success?

We know the products, markets, global & local logistical solutions and we have the necessary financing capabilities. But most of all… we have the people that make it work!

At Manuchar, we keep your production running. Anytime. Anywhere.

Manuchar offers

  • a job full of variety with long-term perspectives in an international environment
  • cooperation with motivated & skilled colleagues in an open company culture
  • an attractive remuneration package including fringe benefits
  • a nice workspace where you can fully develop your talents


If you want to take up the challenge and join an international fast growing team of dynamic colleagues, please send your application letter and detailed CV here via our online recruitment tool CVWarehouse.

To keep factories running at all times, we have located our warehouses close to our clients; providing more than 450,000m2 accumulated warehouse space.

  • Presence

    To keep factories running at all times, we have located our warehouses close to our clients; providing more than 450,000m2 accumulated warehouse space.

    read more
  • News

    Manuchar stands out in the 2020 ranking of ICIS TOP 100 Chemicals Distributors.

    read more
  • Numbers

    Every day we have more than 600,000 metric tonnes of chemicals on the way to our clients.